Politique de remboursement

You have 30 days from receiving your order to return it for a full refund. You do not need to give a reason.

This is longer than the law requires. As a consumer in the EU or the UK you also have a statutory right to cancel within 14 days of receiving the goods. Our 30-day policy sits on top of that right and never replaces it.

How to return

Write to contact@klarcar.com and quote your order number. We reply within one working day with the return address and instructions. Do not send anything back before you hear from us - an unannounced parcel can get lost in handling.

Condition of the product

Items must come back complete and in a condition that lets us resell them. Feel free to fit the dampers to try them - trying a product is not the same as using it, and trying it does not remove your right to return. Damaged, cut or incomplete items may only be partially refunded.

Return postage

If the item is faulty, damaged in transit or wrong, we pay the return postage and send you a prepaid label.

If you simply changed your mind, return postage is on you. We tell you the expected amount before you send anything.

Refunds

When the return arrives we inspect it and refund within 3 working days to the payment method you used. Banks usually take another 5-10 days to show it on your account. We refund the full price of the items. Shipping is refunded too when the return is due to our mistake.

Faulty products

If a product develops a fault, contact us and attach a photo. The statutory warranty of your country applies - 2 years in most EU countries. We repair, replace or refund at no cost to you.

Cancelling before dispatch

If you change your mind before the parcel leaves us, send a message and we cancel the order and refund the full amount, usually the same day.