Informativa sulle spedizioni

We ship every order from our warehouse to the address you give at checkout. You choose the speed at checkout: Standard, free, delivered in 5-9 working days, or Express, €5, delivered in 3-7 working days. Both are tracked, and the price is the same however much you order.

Dispatch and delivery

Orders placed before 15:00 leave the same working day. Others leave within 24 hours.

Delivery takes 5-9 working days from dispatch. Working days exclude weekends and public holidays in your country. Orders placed on a Friday or at the weekend start counting on Monday.

If your country does not appear at checkout, we do not ship there yet.

Tracking

You receive the tracking code by email as soon as the carrier scans the parcel, usually 1-3 days after the order. Before the first scan the code shows no movement - that is normal and does not mean the parcel is lost.

You can track your parcel at any time on our tracking page.

Customs and import duties

Orders to EU countries are shipped from within the European Union, so there are no customs charges or import taxes to pay. The price you see at checkout is the price you pay.

Wrong address

We can only change the delivery address before the parcel leaves. Write to us as soon as possible at contact@klarcar.com. Once the parcel has left the warehouse, the address is controlled by the carrier.

Late or lost parcels

If the parcel has not arrived within 12 working days of dispatch, contact us. We open an enquiry with the carrier and, if the parcel is not found, we send a new one or refund in full. You do not need to chase the carrier yourself.